Quality Assurance and Improvement Manager (Onsite) - Burlington, Vermont

Company/Organization: Pratt Whitney

Position: Management

Job Type: Permanent

Posted: 11/28/2024 7:28:29 PM

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Pratt Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it.So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.Innovation through diversity of thought. At Pratt Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.At Pratt Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?What You Will Do:As a Quality Assurance and Improvement Manager, you are responsible to ensue that the quality of products, processes, and services from PWES and PWC afterspanet network and customer service are compliant with internal and regulatory requirements and are continuously improving. The Quality Assurance and Improvement Manager will manage and conduct quality system and process audits to validate conformance as it relates to PWC and NAA regulation and procedures. As a QA Improvement Manager, you will raise non-conformances and conduct follow ups on RFA closure including evaluation of (RCCA) Root Cause Corrective Actions to ensure preventive measures are appropriate, robust, and permanent. In addition, you will ensure corrective action resolutions are completed within prescribed deadlines and may act as liaison/facilitator with other internal or external auditors (i.e., Enterprise Quality Audit Team (EQAT), National Aviation Authority (NAA), Customer, Registrar, etc.).

Your Responsibilities:

• Leads team of Chief Inspectors in support of the Regional Service Center Network/Mobile Repair Technicians
• Manages satellites and supports the business development plan strategies
• Audits MRO Service centers, to identify improvement opportunities and help standardize processes
• Audits MRO suppliers, to identify improvement opportunities and drive improvement plans
• Monitors the advancement of open non-conformance raised to ensure associated stakeholders follow-through with RFA-related tasks in a timely manner
• Develops and leads implementation of data-driven quality initiative strategies
• Prepares for and participates in various Quality meetings (e.g., monthly OPR meetings), to keep abreast of updates, current issues, determine priorities, address open actions, KPI analysis and trending, etc.
• Supports afterspanet supplier qualification / certification
• Proactively supports the RTX CORE program to ensure healthy continuous improvement and sustainability
• Drives continuous improvement projects across the Network to improve efficiency and reduce costs, using CORE tools
• Supports regulatory inquiries and develops processes and procedures to meet regulatory requirements efficiently
• 25 Travel Required

Basic Qualifications:

• University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status).

Preferred Qualifications:

• AS9100 / AS9110 Lead Auditor certification
• Airframe and Powerplant License
• Experience with process walk and product audit

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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