The Events Coordinator supports the execution of multiple Owner and Prospect for UHNWI client events throughout Europe. The Events Coordinator will support the department with providing exceptional, money-cant-buy experiences for existing clients to strengthen relationships and encourage loyalty, always with the NetJets brand front of mind. This will be achieved by pro-actively maintaining and supporting systems; managing invitation guest lists; managing assigned events; providing support on larger events and assist in all other areas of event organisation ensuring that the department runs smoothly and effectively while also executing flawless events, on-brand, on-time and within budget. This position requires 30 travel to events European-wide.
Tasks and Responsibilities
•Assists in the planning of the largest, most high profile planned events with a constant focus on budget parameters; •Support Events Leads with the management of larger, high-profile Owner events; •Manage allocated headline events, smaller partner events and statics to include pre-event and on-site briefings, and all coordination with suppliers and Sales team before the event and on-site; •Ensures on-site flawless execution supporting pre-event communications, guest arrival process, onsite event management, onsite print, Owner gifts, post-event communication, etc; •Wrap up of events, including post event reporting and analysis; •Preparation of all relevant event documentation •Working with relevant teams across the business to support flawless execution of events; •Produce clear project plans and event budgets for each event and coordinate with all areas of Marketing and Communications; •Prepares and ensures contracts are put in place for each event and signed and returned by clients; •Oversight of respective event budgets related to the project; •Contribute to all aspects of event management from location selection to catering etc; •Execute events efficiently and with an eye for detail and continuous improvement; •Ensure that all aspects of the event are managed in line with NetJets branding; •Manages Owner communication inbox for events in progress. This is key to the success of the event and allows the team to identify unique opportunities to enhance the Owner experience; •Demonstrate excellent response skills at all times; •Ensure all client interaction is first class and beyond expectation; •Manage event admin requirements; •This includes but not limited to, raising POs for events and submitting invoices in a timely manner and ensuring invoice tracker is up to date; •Managing team travel and shipments to events; •Contracts and AFEs; •Ensuring pre-event to communicate to the Sales team on which Owners/Prospects are attending and post-event on who attended to give accurate figures for analytics; •Facilitate solutions regarding any issues that affected an event; •Problem-solving quickly, efficiently and accurately to provide the best outcome; •Liaising with the Events Leads to come to the best solution; •Quick thinking and proactive approach to ensure our customers receive the best results at the events; •Help in the execution of overall company and event goals and objectives of the Events and Marketing team; •Follows and executes yearly event goals and objectives set out by the Senior Events and Partnerships Manager; •Maintaining a can-do attitude with the goal to always improve and adapt to change; •Contributing to the overall success of the company through the Events programme, for example, providing the Sales Team with a platform to sell to their clients and prospective clients; •Tracking all flight revenue and new deals input through the events programme; •Consistently striving for better results and improved systems/processes; •Research into new projects that could suit the NetJets events programme.
Education
Bachelor's in Events Management or related field
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Service-Oriented
Curiosity
Collaboration
Adaptability
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
Essential: •Minimum 3 years experience in the luxury events industry; •Fluent in English written and verbal; •Outstanding written and verbal communication skills; •Excellent presentation; •Strong vendor relationships; •Excellent Microsoft Office skills, including Excel, PowerPoint, Word and Outlook; •Highly organised with excellent planning skills and ability to prioritise tasks; •Creative thinker, able to keep calm in a busy environment; •Will have worked end to end on projects, from concept to production and delivery to final reconciliation post event; Preferred: •Post Grad in Events Management; •Knowledge of one or more European languages (French, German, Italian preferred); •Experience with Salesforce; •Experience of dealing with VVIP/High Net Worth Individuals