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We are presently seeking a Technical Services Manager located in British Columbia-Lower Mainland. The Technical Services Manager position supports automotive aftermarket parts warranty and training initiatives. The training duties of this position require effective presentation skills in order to successfully conduct product/technical seminars, and Instructor Led hands on training to the independent automotive aftermarket. Technical aptitude the ability to present technical information in front of a large audience is essential to this role.
The warranty duties of this position entail a sustained high level of customer satisfaction through product inspections, trends analysis and customer support on any defective products. The successful candidate must be highly motivated and able to complete tasks with minimal direction. The ideal candidate will have Dealership or Independent Service Center Technician, Service Consultant, and/or Service Manager experience. This is a WFM position.
RESPONSIBILITIES:
REQUIREMENTS:
V2X is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.
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Technical Services Manager/Automotive Instructor -British Columbia Lower Mainland - British Columbia, Canada
Company/Organization: Vertex Aerospace
Position: Management
Job Type: Permanent
Posted: 4/12/2024 2:20:28 PM
Description:
Technical Services Manager:We are presently seeking a Technical Services Manager located in British Columbia-Lower Mainland. The Technical Services Manager position supports automotive aftermarket parts warranty and training initiatives. The training duties of this position require effective presentation skills in order to successfully conduct product/technical seminars, and Instructor Led hands on training to the independent automotive aftermarket. Technical aptitude the ability to present technical information in front of a large audience is essential to this role.
The warranty duties of this position entail a sustained high level of customer satisfaction through product inspections, trends analysis and customer support on any defective products. The successful candidate must be highly motivated and able to complete tasks with minimal direction. The ideal candidate will have Dealership or Independent Service Center Technician, Service Consultant, and/or Service Manager experience. This is a WFM position.
RESPONSIBILITIES:
- Conduct technical training.
- Provide technical product support.
- Conduct warranty inspections.
- Conduct field product investigations/reporting.
- Liaise with customer field staff.
- Support customer trade shows.
- Any other duties as required..
REQUIREMENTS:
- Minimum of 5 years of automotive industry experience.
- Journeyman Automotive Technician with a Valid Class lsquo;A Automotive Technician License (or Provincial Equivalent) with automotive aftermarket parts experience preferred.
- Extensive working knowledge of automotive systems.
- In-depth knowledge of repair procedures and day-to-day workings of an independent service repair Centre.
- Bachelors degree or equivalent work-related experience
- Ability to utilize various instructional methods to deliver effective training to groups ranging in size from 3 ndash; 60 participants with preference given to candidates with automotive training experience (all makes, all models)
- Valid ODP Certification license, instructor status is an asset.
- Willingness to work evenings and weekends as required.
- Demonstrated ability to work independent of daily supervision.
- Working knowledge of Microsoft Office - Word, Excel, PowerPoint, Outlook
- Working knowledge of various automotive diagnostic tools- Pico Scope, Scan Tools, etc.
- Valid drivers license as driving a vehicle on a daily basis is an essential function of this position.
- Ability to obtain a valid passport and be able to travel to U.S.
- Some overnight travel required.
- This is a WFM Position.
V2X is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.
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