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Business Support Manager - Bengaluru, Karnataka

Company/Organization: Boeing Company

Position: Management

Job Type: Permanent

Posted: 1/9/2020 8:08:50 PM


Boeing is the worlds largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians, skilled scientists and thinkers, bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Manages employee and first-level management activities within the site occupation including planning, analysis, project administration, property administration, facilities provisioning, engineering services including Plant Equipment maintenance. Develops and executes integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Collaborates with resources from within other Boeing departments / organizations to deliver the BIES SOW. Time to time provides help and support to Boeing engaged suppliers at site. Leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, business partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Participates in equipment make/buy decisions. Participates in supplier selection; provides technical oversight and integrates supplier activities. Manages, develops and motivates employees and first-level managers.

Main Duties Responsibilities

  • To lead the on-site BIES team to cover all areas of responsibility
  • To use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
  • To supervise the work of engaged contractors/suppliers for all planned and reactive maintenance and small project works as when required leveraging the Boeing organizational framework
  • Develop manage the annual operating plan on time and budget
  • To calculate and compare costs for required good or services to achieve maximum value for money
  • To develop and lead plans for ensuring that the site uses resources in an efficient and sustainable manner including energy and water
  • To assist in planning for future development in line with the strategic objectives
  • To direct and plan essential central services such as security, maintenance, cleaning, waste disposal and recycling
  • To liaise with the security and IFM contractors and ensure that the objectives are being met for the provision of those services
  • To liaise with the catering service provider to ensure that a first class FB service is provided to employees on a daily basis and also for special events
  • To liaise with Transport service provider and ensure service delivery is first in class
  • To ensure that the buildings in the site and the activities both on-site and off-site meet health and safety requirements
  • To ensure that the Campus remains at all times compliant with the relevant statutory responsibilities
  • To maintain accurate records of planned maintenance and statutory inspections
  • To ensure that the relevant risk assessments are completed and reviewed regularly with concerned state holders and maintain accurate records of the same
  • To check that the agreed work by staff and/or contractors has been completed satisfactorily and following up on any deficiencies
  • To respond appropriately to emergencies or urgent issues as they arise both within and outside normal working hours
  • To assist in the development and maintenance of accurate records of site assets and equipment
  • Plan , lead execute minor refurbishments as and when required at the site leveraging Boeing organizational framework and policies
  • Collaborate with Project teams for seamless transition, handing over   taking over of facilities


  • A minimum of 15 years and relevant 10 – 12 years of experience in managing estates and facilities staff and external contractors in a campus type environment (client-side or service provider)
  • Experience in managing health safety and statutory compliance
  • Experience in a working in different work environments i.e Office, RD, manufacturing

Attitude Impact

  • Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds
  • A desire to aim for a continual improvement in services, management and maintenance of buildings and services.  Proactive with a high level of initiative, capable of identifying new work and improvements independently
  • Smart in appearance and manner
  • Flexibility and readiness to undertake a wide range of tasks
  • Proficient in Microsoft Office

All information provided will be checked and may be verified. This requisition is for an international, locally hired position. Candidates must be legally authorized to work in India. Boeing will not seek immigration and labor sponsorship for any applicants; this is the responsibility of the job candidate. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. RELOCATION BENEFITS IF INDICATED ARE LIMITED TO IN-COUNTRY MOVE AND ARE NOT AVAILABLE FOR OVERSEAS RELOCATION. THERE IS NO EXPATRIATE PACKAGE ASSOCIATED WIT THIS POSITION


  • Technical bachelors degree or a Masters degree withrelevant 10 – 12 years of experience or an equivalent combination of education and experience
  • Qualification in building facilities management (e.g CFM) and/or qualification in business management (e.g MBA) will be an added advantage

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