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Delivery and Account Manager - Prague, International

Company/Organization: Bell

Position: Management

Job Type: Permanent

Posted: 12/1/2019 12:00:01 PM



Responsible for maintaining and expanding customer relationships to facilitate top-level revenue growth within the segment. Responsible for managing aircraft delivery process for Bell Textron Prague.


  • Coordinates customer requests and facilitates open dialogue prior to and during the service visit. Encourages communication and fosters personalized business relationships between customers and Bell Prague staff, and all other team involved.

  • Follows up with customers to review expectations and ensure satisfaction after service is completed.

  • Continually reviewing and analyzing marketing information, including prepared reports and professional periodicals and news sources indigenous to territory.

  • Partnering with the Marketing amp; Sales organization to prepare formal and informal proposals requiring coordination with pricing, engineering, and marketing data.

  • Develops and implements localized marketing strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company.

  • Makes appropriate recommendations to improve and expand services offered by the network, conducting research among competitive service providers and evaluating customer needs.

  • Periodically benchmarks the aftermarket support network against other regional service providers. Contributes to increase sales by imputing marketing ideas, plans and strategies during staff meetings.

  • Support regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com

  • Manage communications between Mirabel and Piney Flats Delivery Managers to align new aircraft delivery activities between the sites

  • Monitor new aircraft customizing pace at Mirabel and Piney Flats to meet contractual delivery date

  • New aircraft customizing evaluate contract and build plan data upon contract signing to ensure aircraft configuration data accuracy, compatibility and functionality

  • For aftermarket modification to communicate with BTP Commercial Manager to evaluate contract and activity plan following aircraft contract signature

  • Interact with the customer and Mirabel and Piney Flats Delivery manager to align transportation and delivery of aircraft to BTP

  • For aftermarket modifications interact with the customer, with Bell RSMs and/or IRs to align aircraft delivery and acceptance at BTP

  • Manage aircraft delivery ensuring closure of operation activities and completeness of delivery documentation and equipment

  • Coordinate with customer and manage transportation to final delivery location

  • Manage customer visits at BTP


Skills and Experience:

Excellent verbal, written and
presentation skills

5 years relevant experience

Ability to communicate across

University education (Business,

Project Management knowledge

Leadership capability

Effective communication

Good time management, planning and
organizational skills

Human factors aspect skills

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