Unified Communications and Collaboration Manager (Hybrid) - East Hartford, Connecticut

Company/Organization: Pratt Whitney

Position: Management

Job Type: Permanent

Posted: 4/11/2024 7:45:18 PM

Description:

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Pratt Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting hybrid opportunity for a Unified Communications Collaboration Manager!

The Pratt Whitney Digital Technology Infrastructure Team is looking for a highly motivated individual with strong experience in Communication adn Collaboration technologies to design, implement and support enterprise-wide systems such as Unified Communications, VoIP, telecommunications, Video Conferencing, A/V, cellular/mobile, Microsoft Teams, Zoom, O365, electronic whiteboarding, video streaming, Social Networking applications, Jabber and instant / unified messaging.

This is a hybrid role working remotely and on location at East Hartford, CT.

Key Responsibilities:

• Program management and implementation of Enterprise Collaboration and Communication tools including Cisco Unified Communication Cloud VoIP system, Video Conferencing hardware and software tools, Video Streaming applications, Telecommunication systems, Zoom, Whiteboarding apps, O365 including Teams and other collaboration and communication tools
• Solution design and implementation for on-prem and cloud based collaboration and communication systems including the ability to drive compliance processes for new systems to obtain proper cybersecurity, global trade, privacy, ITAR, DFARS/NIST, FEDRAMP and legal approvals
• The individual will also be required to work with a cross functional project team of employees and contractors on several large-scale unified communications implementation and migration projects
• Budget planning, tracking, and reporting
• Governance of operational support, management and monitoring of problem incidents and new requests including developing help desk processes and SLA reporting
• L3 troubleshooting
• Communication and Collaboration Roadmap and Strategy development and execution including analysis of Office-of-the-Future requirements, on-prem vs cloud systems, and alternatives solutions
• Identify, develop, and implement system to track collaboration assets, owners, and locations
• System documentation
• Deliver designs and operational objectives by engineering, evaluating, recommending, formulating testing and implementation plans for the technology
• Contribute information and recommendations for strategic plan  
• Assist in preparing and completing action plans
• Designing cost effective communication and collaboration systems, ensuring industry best practices
• Integrate and converge technologies including voice, IM/P, video conferencing, Zoom, Microsoft Teams, cellular, AD, O365 and Microsoft Exchange

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Science or related technical discipline and 10+ years of experience working with Information Technology Collaboration and Communication systems performing design, configuration, administration, implementation and support responsibilities; OR an advanced degree in Information Technology, Computer Science, Engineering, Mathematics, Science or related technical discipline and 7+ years of experience working with Information Technology Collaboration and Communication systems performing design, configuration, administration, implementation and support responsibilities; OR in lieu of a degree, candidates with 14+ years of experience working with Information Technology Collaboration and Communication systems performing design, configuration, administration, implementation and support responsibilities will also be considered for this role
• Must be a U.S. Citizen – this position may require access to systems/tools that are restricted to individuals who possess US citizenship

Preferred Qualifications:

• Proven record of innovation in Communications and Collaboration
• Hands-on and expert level experience with VoIP systems (preferably Cico), Zoom, WebEx, Microsoft Teams along with Polycom, Crestron and Cisco Video Conferencing and AV equipment
• Strong knowledge of Cisco Unified Call Manager, Cisco Unity Voicemail, Cisco Jabber, Cisco Contact Center, E911, Cisco Collaboration Edge, cisco SRST, QoS, H.323/SIP/G.711/G.729 protocols, Call Recording, Cisco VoIP phones, Cisco analog gateway, SIP Trunking, ISDN, PSTN, SIP end point and legacy telephony systems (e.g. analog PBX), Zoom, WebEx, Teams, Microsoft Surface Hub, O365 suite, Social Networking apps, Synergy Sky, speakers, mics, cameras, monitors, DSP, VR/AR/MR, wiring, cellular and networking technologies
• Strong communication and teamwork skills working with outsourced DT suppliers, customers, senior management, security, compliance officials and other members of the DT organization
• Certifications preferred (e.g. CCIE Voice)

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

*This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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