Digital Technology Business/Functional Senior Manager (Remote) - East Hartford, Connecticut

Company/Organization: Pratt Whitney

Position: Management

Job Type: Permanent

Posted: 4/11/2024 7:45:18 PM

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Pratt Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting remote opportunity for a Digital Technology Business/Functional Senior Manager!

Pratt Whitney is seeking an experienced, motivated and mission-driven individual to join the Digital Technology Quality team. The Business/Functional Sr Manager within Quality Systems will lead and participate in strategic enterprise initiatives including the design, implementation, and support of Pratt Whitney Quality Management Systems (QMS).  This person will engage directly with the Quality organization to understand customer requirements, identify, and develop solutions that meet or exceed customers’ expectations.  The individual will leverage a strong technical background to troubleshoot complex issues and make recommendations for strategic changes to our landscape to improve the reliability and accuracy of existing solutions. This position requires partnership with a cross functional Digital Technology team, 3rd party software vendors, and outsourced partners to develop and execute integrated solutions. Significant collaboration, planning and real-time communication with Pratt Whitney Quality team, it’s business partners, and outsourced 3rd parties to execute digital solutions on budget, with high quality and demonstrated value realization.

Key Responsibilities:

• Lead and support projects using Waterfall or Agile methodologies
• Manage Key Decisions, Risks, Actions and Dependencies
• Work in cross functional teams to provide seamless integration between Quality Management Systems and other enterprise applications
• Work with business stakeholders and other functional areas to define process enhancements for Quality Systems that streamline business processes
• Document requirements and translate them into specification documents that result in solutions that meet or exceed the defined business requirements
• Ensure all stakeholders are aligned around the vision, scope, schedule and budget for the digital solution
• Manage 3rd party suppliers to deliver high performing Quality Management Systems
• Manage project deliverables to defined schedules and budgets to ensure project deliverables are achieved within project schedule and budget
• Develop metrics to monitor development of application solutions, collect feedback, and capture delivered value
• Lead or support various project status communication forums including daily standups, stakeholder alignment meetings and executive reviews
• Ensure that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct
• Perform technical and functional problem solving
• Lead and/or support continuous improvement activities to improve application performance, quality and reliability
• Ensure production applications meet agreed upon service level expectations
• Ensure all projects follow predefined gated approval and sign-off process
• Required to attend and have participation of any work group meetings, teleconferences and / or training
• Required to have an active participation in CORE initiatives
• Based on business needs the incumbent may be required to support other duties / functions within the company
• Available and able to travel based on business needs

Basic Qualifications:

• Bachelor’s Degree in Information Technology or Quality and 10+ years of experience in Information Technology and/or Quality that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations; OR an Advanced Degree and 7+ years of experience in Information Technology and/or Quality that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations
• Must be a U.S. Citizen – this position may require access to systems/tools that are restricted to individuals who possess US citizenship
• Candidate must have the ability to obtain/maintain a Department of Defense Secret security clearance

Preferred Qualifications:

• Working knowledge of the SAP Quality Management module - SAP S4 experience is a plus
• SAP Configuration experience with the Quality Management module
• An overall understanding of SAP systems that interface with Quality such as Material Master, Production Planning and Execution, and Solumina (Manufacturing Execution System)
• Strong technical experience working in a complex SAP landscape
• Experience as an ABAP and/or JavaScript developer
• Program debugging experience
• Experience with ETQ Reliance, Net-Inspect, Solumina G5/G7/iSeries, and/or Team Center
• Demonstrated leadership of successful process improvement initiatives
• Demonstrated focus on process development and implementation that spans organizational boundaries
• Demonstrated agile mindset and proven history of helping implement and support scaled agile practices

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

*This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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