Receive our Email Newsletters about upcoming Aviation Events, Great Places to Fly and Videos! Post our Flyer!
Receive our Email Newsletters about upcoming Aviation Events, Great Places to Fly and Videos! Post our Flyer!
Aviation Events, Places to Fly and MORE!
Receive our Email Newsletters about upcoming Aviation Events, Great Places to Fly and Videos! Post our Flyer!
More Aviation Jobs!
Share on:
Purpose of Position
Tasks and Responsibilities
Years of Experience
Core Competencies
Knowledge, Skills, Abilities and Other (KSAOs)Benefits Package:
EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
Additional benefits include:
bull;Generous 401(k) company match - EJM will match 61 of your contributions
bull;Company-paid life insurance
bull;Flexible Spending Account (FSA)
bull;Prescription Drug Benefit Plan
bull;Three (3) plus weeks of paid time off - accrued on first day of employment
Executive Jet Management is an equal opportunity employer
To ensure a safe environment, we conduct pre-employment drug screening and background checks
Share on:
Tactical Supervisor- Owner Services - Cincinnati, Ohio
Company/Organization: Executive Jet Management
Position: Management
Job Type: Permanent
Posted: 4/11/2024 8:35:23 PM
Description:
Purpose of Position
The Owner Services Tactical Supervisor is responsible to the Director, Owner Services for monitoring and managing service disruptions to Owners. The Owner Services Tactical Supervisor is responsible for injecting experience into the Owner Service operations of the day including proactively briefing OS teams on events that may impact operations, and service recoveries. The Owner Services Tactical Supervisor conducts employee check-ins and annual performance evaluations, provides call quality and email standards coaching, manages training, manages payroll and ensures budget compliance.This position is responsible for monitoring and ensuring accurate and timely communication with the Owner Service team(s) during service disruptions, and ensuring the proper documentation is complete and accurate. This position includes occasional performance of the duties of the Director, Owner Services on a fill-in basis.
Tasks and Responsibilities
- Provides assistance to the Director and Vice President with daily operations of the department including but not limited to: workflow management, pass down briefings, task management, trip reviews and quality control (QC) trip reviews with the team. Monitors and briefs the team on scheduling, weather, international issues, airport restrictions and ATC developments that may impact the day.; checks in hourly with Account Managers; monitoring the daily workload and facilitating the workflow of the team; working with the Director to develop and monitor the work schedule; helping to create and implement team development activities; providing regular feedback on team progress and customer satisfaction.Oversees Account Managers to ensure that all itineraries are prepared correctly to include documentation for all new reservations, confirming both arrival and departure reservations with the Owner, and that catering and ground requirements are met.Fills in for the Director as needed. Monitors Owner Services and barriers to customer satisfaction on off shift hours.
- Monitors and works with team to document, investigate and problem-solve issues as they occur to avoid escalating when possible; facilitates problem resolution with other departments including Finance, Charter and the Flight Center to resolve owner issues.Keeps the Director informed by communicating resolutions and escalating issues when necessary.
- Partners with other departments to ensure consistent and exclusive service is provided for each customer interaction, for example: works with Owners and their representatives to follow up on Owner surveys; recommend process improvements; provides resolution and/or responses to Owners when deemed appropriate and necessary.Partners with Finance to ensure any invoice or expense disputes are quickly and satisfactorily remedied.
- Acts as champion for team unity, cohesiveness and overall morale.Works with Director to ensure Account Managers feel welcome, prepared, empowered and an important part of the team.May work one on one to resolve individual training issues or assigns individuals to an Account Manager, Senior.Coaches, trains and acts as a role model and mentor for new hire indoctrination and training.Communicates levels of progress to Directors. Assists Director with semi-annual performance check ins and call quality coaching of Account Managers.
- Is assigned special projects including team metrics and tasks assigned by the Director and/or Vice President.Occasionally leads team meetings and provides feedback on barriers to excellent customer service to the Director.
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Years of Experience
4-6 years of experience
Core Competencies
Attitude
Related Education or Training
Interest in Company amp; Position
Initiative
Knowledge of Specific Job Skills
Communication amp; Listening Skills
Related Job Experience
Knowledge, Skills, Abilities and Other (KSAOs)
- Demonstrated competency as an Account Manager, Senior with the ability to fill in for the Director, OS.
- Consistently meets or exceeds expectations from a performance and attendance perspective for at least one year prior to assuming the position of Tactical Supervisor.
- Demonstrated leadership skills with strong ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
- Proven ability to work effectively in a team environment with the confidence to comfortably and proactively take a lead role when the need presents itself.
- Strong verbal and written communication skills with the ability to clearly and effectively communicate to all levelsof employees and management as well as with Owners and vendors.
- Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
- Possess the ability to work current day tasks and issues while concurrently focusing on identifying ways to improve processes and procedures to continuously develop a more proactive approach to providing service.
- Proven ability to independently recognize and address potential operational issues and offer ideas for areas of improvement.
- Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software including but not limited to IJet II.
- Must be located in Cincinnati, OH.
EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
Additional benefits include:
bull;Generous 401(k) company match - EJM will match 61 of your contributions
bull;Company-paid life insurance
bull;Flexible Spending Account (FSA)
bull;Prescription Drug Benefit Plan
bull;Three (3) plus weeks of paid time off - accrued on first day of employment
Executive Jet Management is an equal opportunity employer
To ensure a safe environment, we conduct pre-employment drug screening and background checks
Click HERE for More Information
FunPlacesToFly.com is an Amazon Associate. As an Amazon Associate we earn from qualifying purchases.
Advertise with us!
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |