Manager, Distribution - Denver, Colorado

Company/Organization: Frontier Airlines

Position: Management

Job Type: Permanent

Posted: 4/12/2024 3:59:39 PM

Description:

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need ndash; saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our lsquo;Done Right promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a lsquo;Dress for your Day business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering lsquo;Low Fares Done Right to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontiers hard-working aviation professionals pride themselves in delivering the companys signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administrations 2018 Diamond Award for maintenance excellence and was recently named the industrys most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Distribution Manager maintains and develops relationships with distribution partners (GDSs, alternative aggregators, metasearchers, Self-Booking Tools and OTAs) and ensures the successful running of the technological channels available for those partners. The Distribution Manager is responsible to define business requirements and assess impact on existing business processes and systems to modernize the way Frontier distributes its content via third parties, acting as a subject matter expert for the new API/NDC platform. The Distribution Manager is also responsible to define and optimize onboarding processes to facilitate direct integration of third parties. As an integral part of Frontiers success, Distribution team receives high visibility by senior management and enjoy a range of formal training and informal learning opportunities to support ongoing professional development and career growth.

Essential Functions

• Manage commercial and technical relationships across the different distribution partners.
• Identify and activate new or underutilized distribution channels aligned with Frontiers ULCC model.
• Monitor channel metrics and detect areas or opportunities for improvement.
• Lead projects to enhance third party channels performance and customer experience.
• Develop solutions to address distribution partners needs while ensuring alignment with the distribution strategy of the company.
• Define short- and long-term plans to develop the API/NDC channel, including initiatives to improve adoption and to increase overall revenues of the channel.
• Define business requirements for the API/NDC channel and assess impact on existing processes and systems.
• Work closely with IT to identify technical improvements and prioritize the backlog of the API/NDC channel.
• Leverage data analytics to support prioritization of initiatives and evaluate results of product releases.
• Design and update onboarding processes and documentation to facilitate direct integration of third parties.
• Coordinate support to partners during the development of a direct connection and serve as escalation point for resolution of partner issues.
• Document and communicate (internally and externally) the launch of new products and features in the API/NDC platform.
• Present project status, risks and recommendations to different levels of audience.
• Ensure distribution partners comply with Frontiers regulations and policies.
• Ensure Frontier content is properly displayed in MSE and OTA partners websites.
• Keep up-to-date on technology standards, industry trends and best practices in airline distribution.

Other Functions

• Interact with commercial teams (Commercial Analytics, Digital, Ancillaries, Pricing, Revenue Management, Revenue Integrity, Marketing and Network planning) and cross-departmental areas (Finance, Customer Care, IT, etc.) to define projects requirements and optimize Frontiers distribution and sales functions.
• Actively communicate and promote new services, schedules and product enhancements to all third-party distribution and sales partners.
• Other duties as assigned.

Qualifications

• Bachelors degree required; major(s) in Business, Computer Science, Information Technology, Engineering, Aviation Management or related field strongly preferred.
• 7+ years of travel industry distribution, preferably in other airlines, service providers or online travel agencies.
• 2+ years of professional experience managing products or API integrations.
• 2+ years of professional experience in sales or vendor management.
• Project management background and experience working with agile methodology.

Knowledge, Skills and Abilities

• Solid understanding of airline distribution environment and its evolution.
• Understanding of online selling processes, revenue management principles, e-commerce platforms, Global Distribution Systems, online booking tools and travel technology infrastructures.
• Knowledge of Navitaire reservation system and IATA NDC (New Distribution Capability) schema desired.
• Comfortable gathering data, analyzing problems, and identifying possible and creative solutions for improvement.
• Excellent analytical skills, including capacity to assemble information and draw logical conclusions, with ability to translate detailed complexity into simple clear messages.
• Capacity to articulate and translate the product vision into a roadmap.
• Previous experience working with delivery teams and software development tools, like Azure DevOps, Jira or Confluence.
• Strong organizational and planning skills; comfortable working independently, prioritizing tasks in a fast-paced, dynamic environment, while keeping track of several projects at the same time.
• Strong interpersonal and communication skills; having ability to drive buy-in from diverse stakeholders.
• Strong work ethic; delivers results in ambiguous and time-pressured situations.

Equipment Operated

Standard office equipment, including PC, copier, printer.

Work Environment

• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required).
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection.
• If headquarters-based, typical office environment, adequately heated and cooled.

Physical Effort

Generally, not required.

Supervision Received

Consultant to Management: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

Positions Supervised

• Senior Analyst

Salary Range

$90,094.00 - $119,583.00

Please note: this posting has a closing date of on or before 4/21/2024, midnight MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

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