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Flight Optimization Service Manager - Eindhoven, North Brabant

Company/Organization: Boeing Company

Position: Management

Job Type: Permanent

Posted: 1/6/2021 8:38:15 PM


Jeppesen is part of the One Boeing community, focused on the needs of global defense, space and aviation customers from all markets, regardless of their equipment’s original manufacturer. With engineering, digital analytics, supply chain and training support spanning across both the government and commercial service offerings, we are uniquely positioned to keep passengers flying, and nations safe.

Jeppesen Netherlands is currently recruiting for the Embedded Service Manager for the European Air Transport Command (EATC) located in Eindhoven, Netherlands

In this role you will be responsible for delivering Military Embedded Services by being stationed within the customer’s operation as an individual/sole contributor.  You will develop a thorough understanding of the customer’s workflow and specific operational requirements becoming a subject matter expert in support of the solution. 

Position Responsibilities:

  • Provide day to day SME support to the operation and governance of the Jeppesen scoped product solutions / services and training.

  • Organise and deliver Jeppesen scoped product solutions training to the European Air Transport Command (EATC); User, Manager and Administrator levels;

  • Support aviation working groups as applicable;

  • Maintain SME level awareness of the flight planning, and related product solutions, and technology.

  • Provide remote or on-site problem-solving assistance

  • Oversees the support and delivery of the scoped services

  • Flight planning data validation and support

  • Delegate and direct service tasks; monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status

Basic Qualifications (Required Skills/Experience):

  • Minimum of 5+ years aviation experience in the field of flight planning, either in flight operational or in a flight support function. 

  • Aeronautical experience including: Flight Deck operations, Piloting, Flight Planning (International), Aircraft Dispatch experience, Airline Operations, Military flight operations preferred

  • Essential: Ex-military aircrew (or equivalent) experienced liaison

  • Strong problem solving skills

  • Strong Presentation Skills to C level audience

  • Strong communication and customer relationship management skills

  • Strong use of Microsoft Office Suite

  • Dutch citizenship

Preferred Qualifications (Desired Skills/Experience):

  • Technical degree in a related field of study preferred

  • Pilot and or dispatcher License preferred


  • No relocation assistance is offered for this role.

Important information regarding this requisition: This position does not have visa sponsorship approval.

This requisition is for a locally hired position in the Netherlands. Candidates must have current legal authorisation to work immediately in the EU. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

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