Regional Manager - Passenger Services - Boston, Massachusetts

Company/Organization: Aviation Search Group

Position: Management

Job Type: Permanent

Posted: 11/7/2025 9:55:17 PM

Description:

We are working in partnership with Pacific Aviation, a provider of airport ground handling and passenger services for leading airlines in North America, to recruit a Regional Manager for passenger services. This leader must be results-driven to maximize operational performance to add and expand customer relationships across all East Coast stations. 

Roles and Responsibilities:

• Visit each station and create a S.W.O.T. analysis of leadership and station
• Evaluate if we have the right leadership in place
• Determine and/or support the most effective leadership structure at the station level (use of supervisors, leads, dispatchers, etc.
• Determine most effective station support structure
• Drive leadership development (mentorship and strategic support) to build high-performing station teams
• Coordinate with station managers to make introductions with all customers
• Cultivate strategic customer relationships to ensure retention and satisfaction through onsite visits with account managers/directors
• Identify and convert new business opportunities through relationship building
• Standardize processes across stations
• Implement KPI metrics that align station teams with business objectives
• Review and update existing contracts
• Create a contract repository on the shared drive
• Ensure contractual compliance and documentation to minimize business risk
• Understand and document state/city ordinances that impact wage structure (LWO, etc.)
• Align with station managers in understanding of contracts
• Secure operating permits at BOS and RDU to expand Pacific Aviation's market footprint (Move permit from Superior to Pacific Aviation LLC)
• Implement competitive rate strategies that maximize station revenue potential for all East Coast stations (understand what is competitive in each market)
• Maintain profit margin discipline through establishing appropriate goals, working with Account Managers (AMs) to make plans, and implementing improvements
• Execute timely rate increases (30/60/90-day notices) to maintain revenue integrity
• Track and follow up with customer approvals to prevent revenue leakage
• Expand service offerings in BOS, RDU, and other markets to diversify revenue streams
• Build relationships with new business customers in existing markets (BOS, RDU) and other locations
• Perform other assigned duties as needed to support business operations, grow business, and develop team members

Requirements:

• Minimum of five (5) years' experience with wheelchair operations, management/leadership
• Solid understanding and practical knowledge of the airline industry
• Ability to drive a team to achieve KPls and performance metrics
• Experience with client contract negotiations
• Ability to generate new business and retain existing business/accounts
• Experience with latest wheelchair technology- I.E. Avtec and similar systems

Travel Requirements:

• Regular travel to East Coast stations required -with the main focus on BOS, JFK, and RDU
• Quarterly business review meetings with key customers at various stations/locations
• On-site presence during implementation of new services/contracts
• Occasional corporate meetings at Pacific Aviation headquarters in California

Click HERE for More Information