The Non-Emergent Shift Supervisor is responsible for overseeing day-to-day operations of the non-emergent team by assigning and distributing work, facilitating short-term scheduling needs, and promoting positive customer relations. This position will work with the clinical training department during the orientation process. This position will assist with accident report coordination when necessary, as well as assist ground crews on difficult or unusual assignments and will coordinate with other Life Flight Network (LFN) departments and managers when issues may arise. The Non-Emergent Shift Supervisor is responsible for supervising timely, safe, and compassionate care to patients of LFN within their scope of practice and division. The Shift Supervisor may work varied shifts and will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

QUALIFICATIONS:

• High school graduate or equivalent. Current licensure and/or certification as listed below:
• State EMT-Basic or Intermediate / Advanced or Paramedic as appropriate to assigned location
• American Heart Association Basic Life Support (BLS) certification
• Emergency Vehicle Operator Course (EVOC) completion 
• Experience as a licensed caregiver administering medical care transporting patients
• Minimum 5 years experience as a licensed driver or operator 
• Minimum 3 years healthcare experience preferred
• Minimum 1 year supervisory or management experience preferred
• State issued driver’s license with an insurable driving record 
• Ability to communicate, show proper decision making and lead a variety of people, one-on-one and in large groups, often in highly stressful situations
• Customer service skills, with the ability to communicate effectively with all levels of organization
• Travel by personal or company vehicle throughout LFN’s service area is required. Must have an automobile in good repair and be able to provide proof of auto insurance.
• Ability to learn and enforce LFN policies and procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees day-to-day operations of ground crew. Direct, monitor, communicate with, and evaluate all ground crew employees in assigned area. Work alongside crews to complete daily checks and complete end of shift duties as required. 
• Works to deliver age appropriate (Pediatric, Adult, Geriatric) patient care
• Assists and supervises crewmembers as needed to provide accurate and complete patient care documentation per the standards established by LFN
• Maintain and file transportation documentation
• Assists with equipment retrieval and return to appropriate agencies
• Acts as liaison between ground crew and clinical management. Directs employees to management and/or other departments to encourage utilization of resources available. 
• Provides guidance and information to staff regarding LFN operations, policies, and procedures
• Timely investigation of incidents involving assigned units or personnel, including filing of internal and external reports
• Ensure maintenance of adequate levels of staffing, equipment, and medical supplies for field units
• Supply management in coordination with the Clinical Manager
• Maintain communication with other departments including Call Center and Fleet and Facility Maintenance. 
• Prepare reports and manage projects as assigned by Clinical Manager, Director of Ground and Specialty Services, or Chief Clinical Officer
• Encourages a favorable public opinion of LFN through personal contact with patients, community agencies and hospitals
• Assist clinical education with crew task completion and continuing education. 
• Maintain a positive and inclusive workplace environment that aligns with LFN Standards of Conduct. 
• Perform other related duties as assigned

SAFETY: 

• Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies 
• Preserve safety and risk management culture and rules  
• Report all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
• Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information  

BENEFITS

• LFN offers competitive compensation above industry standard
• Medical (Company pays for employee 100)
• Dental (Company pays for employee 100)
• Vision (Company pays for employee 100)
• Life/ADD (Company pays for employee 100)
• Short long term disability (Company pays for employee 100)
• 401k – with 100 vested employer contribution 
• Tenure bonuses
• Adoption assistance
• Paid parental time off
• Bereavement leave (including pets)
• Tuition/Training reimbursement
• Paid volunteer time
• Employee Recognition Awards
• A generous paid time off plan starting at almost 4 weeks a year for full time employees
• Wellness Reimbursement Program
• Life Flight Network Membership
• Dog friendly work environmentAll candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer.